Terms of Service

The service

SoloWOS is a subscription software service with usage limits published on the pricing page. Limits may change with notice.

Your responsibilities

You are responsible for the content you upload and share, for obtaining any consent required to record people or track document views, and for complying with laws that apply to your business. Do not use the service for spam, phishing, scams, malware or unlawful content. If you do, we may block the links involved, take your public pages offline and suspend your account, without notice. Blocked links show visitors a warning page and are kept as a record, so you can't edit or delete them. Anyone can report a harmful link on our report page.

Not legal, tax or accounting advice

E-Signatures provides electronic signature workflows with an audit trail. Whether a particular document can be signed electronically depends on its type and jurisdiction. Invoicing is a commercial invoicing tool, not accounting or tax software, and it does not issue CFDI or other government tax invoices. Expenses reports, including tax set-aside amounts, are estimates for planning. Consult qualified professionals for advice.

Electronic signatures

When you send a document for signature, you are responsible for its content, for sending it to the right people, and for deciding that it can be signed electronically. Don't use E-Signatures for documents the law requires on paper or before a notary or a court, such as wills, family law matters, notarial deeds, real estate transfers that require a public deed, or promissory notes (pagarés).

Signers are told they can ask you for a paper copy at no cost and can withdraw their consent to electronic records by writing to you. You agree to honor those requests. Don't sign on someone else's behalf, and don't share a signer's link or access code with anyone else.

You are responsible for the personal data of the people who sign your documents (name, email, IP address, device, the time of each step and their signature image). SoloWOS processes it on your behalf, only to collect and prove signatures and to deliver copies.

Keeping records is your responsibility. Download the signed PDFs and certificates you need before you delete documents or your workspace: deleting them removes them from SoloWOS. In Mexico, businesses must keep signed contracts for 10 years (Código de Comercio, art. 49).

Completed documents get a digital seal from SoloWOS so that later changes can be detected. The seal identifies SoloWOS as the platform that produced the record; it is not any signer's advanced electronic signature (firma electrónica avanzada).

Plans and billing

Every plan is paid; there is no free plan. Basic costs $2/month or $12/year, Solo $15/month or $90/year, and Team $35/month or $210/year, in USD, before any tax that applies. On the Spanish site for Mexico, prices are in Mexican pesos and include IVA. Current prices and limits are on the pricing page. Subscriptions are sold and billed by our reseller Lemon Squeezy, which handles payment and any sales tax or VAT (or by Stripe, where we use it). SoloWOS never stores card numbers. Payment processing fees on invoices you collect are charged by Stripe.

Refunds: if you ask within 14 days of a payment, we refund that payment in full. Email [email protected] to ask.

Free trial

Basic comes with a 14-day free trial, once per workspace. You must add a payment card to start it. You aren't charged during the trial, and it has Basic's limits, AI included. When the trial ends, your card is charged for Basic ($2/month, or $12/year if you chose yearly billing), and the plan renews automatically each period until you cancel, unless you cancel before the trial ends. You can cancel at any time during the trial from Settings > Your plan. Solo and Team have no trial: they are charged when you subscribe.

Automatic renewal

Your subscription renews automatically at the end of each billing period, every month or every year depending on the period you chose, and your card is charged the plan's price for the new period until you cancel. You can cancel at any time from Settings > Your plan; the cancellation takes effect at the end of the period you've already paid for, and you won't be charged again.

What happens when you cancel

You may cancel at any time. A paid plan stays active until the end of the period you've paid for. When a workspace has no plan (a trial canceled before it ends, a payment that fails or a plan canceled), the account is paused: the owner can still sign in, see everything and export it, but can't create or send anything, and booking pages, short links, Link in Bio pages, forms, shared documents, recordings and automations go offline. Signature requests, proposals and invoices already sent keep working for your clients. Nothing is deleted: your data stays available to view and export, it comes back online when you choose a plan again, and you may delete it at any time.

Referral program: when a business you refer with your link or badge makes its first payment, you receive one month of your plan free (as a credit on your next invoice, an extension of your plan, or a month of Solo if you don't have a paid plan), up to 12 months in any 365 days. Referrals of yourself or of workspaces you belong to don't qualify. Rewards have no cash value, and we may withhold them in cases of abuse.

Liability

The service is provided “as is.” To the extent permitted by law, our liability is limited to the fees you paid in the 12 months before the claim.